Paul Russell and Company

Paul Russell and Company was founded on the principles of integrity, quality control, and service to the client. We administer the financial side of each project with the same high standards and professional manner with which we perform our restoration and service work.

Project Outline

Simply put, but of the utmost importance, is the reality that no two jobs are exactly alike - not even when the model is identical. Over the decades since the car was first produced, the care provided and service work performed can be so varied that there is little to compare from job to job. Because each restoration or major service commission is unique, each work list must be tailored to the specific needs of the individual car, and to the priorities of the collector. The history of other completed projects can only be a rough guideline for one about to begin.

Work Lists

We generate a work list after thoroughly examining your car and adding your wishes to our recommendations. Based upon our years of experience doing similar jobs, an estimate of the potential costs for that work is created. This is not a closed end quote. We proceed using the work list you authorize as our guide, and billing on a time-plus-materials basis.

Estimates

As noted above, it is difficult to provide meaningful estimates for extensive restoration and service work. The initial to-do list for a project will inevitably expand as the work progresses. This can be the result of conditions that we uncover during the disassembly process and/or of an owner's evolving requests. Consequently, the time and money required for the complete job would then need to be adjusted.

Scheduling

Precise scheduling of the service and restoration needs of 40-80 year old cars is nearly impossible. Changes in the work list of an ongoing project can affect the start date of subsequent jobs. We do work very hard to not set aside any job until it is completed.

Cash Flow

Large projects require a realistic approach to the financial obligation. We work against advance installments on all projects other than basic preventative maintenance. Once an approximate work progress calendar is established, we can develop a cash flow schedule so that you may anticipate the financial commitment required to keep your job moving.

Billing

We provide clear and current billing information to expedite the efficient completion of each project, whatever its scope. Charges for labor, parts, and outside services are listed on weekly repair records along with detailed labor descriptions. We send out monthly summary statements, which include copies of these weekly records, with an accounting of payments made and payments due. If it becomes necessary to put a car in storage until the requested payment arrives, those charges plus interest on past due amounts will be billed to the project. Naturally, up to date accounts receive top priority in the shop schedule and full payment of all outstanding bills is required upon completion.

Insurance

We strongly recommend that you continue to carry full coverage insurance on your car while it is at our shop, in storage, or being transported.

Our Responsibility

Surely one of the most rewarding moments in a restoration is when you first take the wheel of your "new" classic car. However, restoration work is a labor intensive and unpredictable endeavor. Our responsibility is to perform high quality work in line with your personal objectives for the car, and to work closely with you throughout the job. We make no representation regarding how our work will affect the value of your car. An engagement letter outlining our expectations and business policies is generated for each major project.

Your Guarantee

Understandably, some prospective customers inquire as to what kind of guarantee we provide on our work. While a formal warranty policy is available on request, your ultimate security is our commitment to protect our most valuable asset - our impeccable reputation. We have earned that reputation by employing experienced, dedicated people and providing the best possible service to our clients. Virtually all of our business comes from repeat customers and referrals. Above all, we are a service company.

Come See Us

We invite our clients to experience the process of having a car built just for them. A personal visit is the only way to truly appreciate the quality and detail of our work. Please call the office for assistance in arranging a visit.

“[Paul Russell and Company] is not a museum. When the guys come to work and look around the shop ... they see cars. And their job is to put those cars back on the road in perfect running order - in most cases, better than new.”

Jean Jennings
“Monterey or Bust”
Automobile Magazine